Honored to have presented to the Ft Worth Downtown Rotary last month, and so appreciative for the Fort Worth Municipal Channel for the webcast!
This is the abbreviated version of my Five Be’s talk – hope you enjoy!
Mickey is a consultant, author, and keynote speaker. He believes everyone can reach high levels of performance if inspired and led. During his 30 year US Air Force career Mickey commanded thousands of Airmen, managed portfolios worth billions of dollars, and worked with military, civil, and industry officials around the world. He is a Distinguished Graduate of the Eisenhower School at National Defense University in Washington DC. Mickey is the author of seven books, including Leading Leaders: Inspiring, Empowering, and Motivating Teams, Mickey’s Rules for Leaders, and The Five Be’s: A Straightforward Guide to Life.
While stationed in Germany, Tony attended the European Harley-Davidson Super Rally over Memorial Day weekend. It was Europe’s version of Sturgis, South Dakota, and that year it was in Austria. He’d had been recovering from a bout of bronchitis but he wasn’t going to miss what could be his last opportunity to attend a rally in Europe.
So it was: the Patio King found himself on a Sunday afternoon recovering from a crazy night of bikes, choppers, beer, bonfires, and making new friends in a field in Austria. While sitting on a picnic table enjoying the bright sun and the view of the Alps, he began to cough. When he couldn’t stop coughing, he stood up to try to get some air. He bent over, again in an effort to clear his lungs, still coughing like he’d forgotten to breathe.
Tony woke up lying flat on his back, with a crowd gathered around him and a US Army medic nicknamed “Medic Mike” kneeling over him. Tony blinked and then looking around asked, “uh? What’s up?” Astounded at the rapid recovery Medic Mike replied, “Dude, you died!”
His friends then relayed the story. Apparently while coughing he’d collapsed and had respiratory failure which led to cardiac arrest. After bystanders noticed him blue faced and without a pulse, Medic Mike saw the commotion and sprang into action. He cleared Tony’s airway and performed CPR to revive him. No one knew for sure how long he’d been down, but probably no more than three minutes. It was then that the realization that he’d actually been dead for a few minutes struck him.
But you can’t keep the Patio King down, so he looked up and paused for a moment, blinking hard. Tony then asked for a beer. “That is when everyone knew I was going to be OK,” he said later.
The first thing to remember is if it’s a big deal to you, it probably a big deal. A death in the family, a wayward child, conflict with a neighbor or family member, even a serious accident, can all cause significant disruption in our ability to lead (or even function at all!). There are as many different types of personal calamity as there are people, and just because you’ve “shaken off” a similar event in your life before or others seem to have “handled it,” doesn’t mean it’s not a big deal now to you. Clearly, not everything bad is a life-changing event and sometimes a little perspective is all that’s needed to get through tough times. Nonetheless, simply “gutting it out” is not a universal solution to personal tragedy (or even a preferred solution!). So even recognizing people can sometimes blow things out of proportion, serious personal issues can and do affect everyone regardless of their role, status, or position. In other words, everyone is human and no one expects you to be super-human.
Recognizing you are subject to the same human frailties as the mortals around you will enable you to get help when you need it, and remain approachable to those around you. Keeping emotions bottled up and living inside your head helps no one, least of all you. If you are feeling the weight of the world on your shoulders, then ask for help. That help can come from clergy, counselors, or friends. Sometimes just talking to someone is enough, sometimes you might need professional help, and sometimes you just need a break. Whatever form it takes, getting help shows strength and maturity. If you allow yourself to spiral into deeper disaster because you didn’t seek out the help, your personal damage will deepen and consume those around you as well. Your work, your colleagues, and most importantly, your family will all suffer. Don’t add calamity to catastrophe because you tried to carry everything around on your own. Of course, some things just can’t be fixed. Having the help of others during the time when you’re grieving and recovering is vital.
As leaders, even during tough times we cannot entirely divorce ourselves from our responsibility to lead. We have a responsibility to many others: teammates, organizations, and our families. We have to recognize when we’re unable to function and deal with those issues in the best way possible. If you’re stressed out as a leader, you’ll do no one any good: you’ll make poor decisions, and you’re likely to be short or rude to others (usually at the worst possible moment). If as a leader, you’ve let the stress get to the point–or circumstances have put you in the position–of simply being unable to execute your duties, then you have a responsibility to step aside for everyone else’s good as well as your own. Hopefully it won’t be a permanent change, but regardless of the amount of time, and even in dire circumstances leaders have to be mindful of their responsibility to others. Whether it’s a little time off, a leave of absence, or a resignation you owe your teammates and the organization the courtesy of removing yourself if you can’t function.
Finally, it’s also important to allow your colleagues and subordinates some knowledge of what’s going on with you. You certainly don’t have to let everyone know every detail of your life, but if you’ve had a death in the family or something of that sort, it’s perfectly OK to share that you’re dealing with a personal catastrophe. It will help your team to understand why you’re not yourself, and you might be surprised at the support you’ll receive from unlikely places. If you’ve cared for others during their own personal tragedies, that kindness and concern will be returned. Be gracious and accept it–after all, when you offered your own support to others they did the same. You’ll also set a good example for others to follow.
Leading an organization when you’re suffering is doubly difficult. Taking time to heal and getting help for yourself is just as necessary for leaders as it is for those we lead. Don’t shortchange yourself or your team when personal tragedy strikes; instead be the leader who follows his own advice.
Tragedy is a part of the human experience: we can’t escape it and as leaders we get one chance to get that right. Whether that tragedy is the loss of a co-worker to an untimely death, a teammate with a life threatening disease, or the loss of an employee’s family member, leaders have to be ready to step up and guide their teams through the trauma of those events.
The military and emergency services have a great tradition of caring for the fallen and the fallen’s families. We know that, God forbid, something bad should happen to any of us that our commanders and colleagues will look after our families and us. That is a great comfort that builds trust between us and our buddies, as well as our families. But that sort of camaraderie and teamwork shouldn’t be restricted to those who put their lives in danger as their profession. Tragedy can strike in the form of a serious illness, an accident, or even as the result of an act of violence. Organizations of all types need to be ready to provide support to their suffering colleagues if the time comes.
Leaders have a number of tools and techniques at their disposal to prepare for a tragedy before it happens, and then guide their teams during and after the trauma happens. Churches and other religious organizations, government social services, and non-profits like the American Red Cross can all assist in developing a coping plan so leaders are ready when disaster strikes. Good planning will ensure you have the ability to function if/when the worst happens, when people look to their leaders the most.
Besides planning, the most important thing a leader can do when tragedy strikes the team is to be present and avoid the temptation to try to solve every problem. You can’t. The best you can do is be there for those suffering, offering what help they want, and supporting them as they grieve. Don’t say, “I know how you feel”…you don’t. Don’t say, “it will be OK,” it might never be OK. Dosay, “I’m so sorry” and “we’re here for you.” People deal with tragedy and trauma in their own way, and must be given the freedom to experience their personal pain in their own way as well. What leaders can do is make sure their colleagues have the space they need, and the firm foundation of support, to cope with the left turn their life took as a result of the tragedy.
The team also needs leaders, and a strong presence in the organization can strengthen the bonds of the team. The strength a leader demonstrates in crisis will infect the team and enable them to be supportive of their colleague. It’s especially important to maintain your own humanity and willingness for others to see you suffer, too. Robots comfort no one…humans comfort each other.
In short, good leadership is more than encouraging victory; it also means leading through the tough times as well.
I’d originally intended the blog “Patio Wisdom” to be a static page as an intro to the book by the same title. Patio Wisdom is a fun book I believe will inspire young men, and can be an inspiration to any one who’s a student of the School of Hard Knocks. Life isn’t always fair, but it can be fun!
I had fun doing the project with my brother. I hope you’ll enjoy the blog!
I’m humbled whenever one of my fellow citizens comes up to me and thanks me for my service. Having served alongside some of the finest men and women I’ll ever meet, I can only accept those kind “thank yous” on their behalf.
It’s an honor to serve, and I have the great privilege to serve in the company of heroes. The video below is a touching reminder of that bond we share as warriors, even across generations. You can feel it when veterans meet, and see it in their eyes.
So to all my fellow veterans, thank you for your service.
