In the quote at left, Bell is actually paraphrasing St Luke’s Gospel where Jesus reminds his followers that trustworthiness doesn’t depend on the size of value of the task. This idea that a leader pays attention to details is the core around the concept of “Little Things Matter.”
The task for the leader then, is to figure out which little things matter. As a commander, one of the things I always checked when I entered a new workspace was the bulletin board. If I walked into a shop, or an office, and I looked at the bulletin board. If the notices were sun faded because nobody replaced them, or the chaplain, or the EO counselor’s letter was no longer assigned to the unit ago, or if it hadn’t been updated in a while, then it prompted me to look further.
I ran into this issue as a executive leader as a colonel in the Air Force. When I got to be the Deputy Director for Installations and Mission Support at Headquarters, Pacific Air Forces, I immediately noticed that perhaps attention to detail had slipped a bit. The 1992 PACAF Goals were still hanging in the same place in the Directorate office suite. In 2013.
Somebody, and it’s lots of somebodies, over the course of 21 years, had never taken the 1992 command goals off the wall. If scores of people had walked past this plaque on the wall – right next to the front door by the way – and had not removed them or asked why they were there, what else got missed in that office? Do you think our visitors and customers had confidence in our professionalism and competence? I’m going with “probably not.”
Now, not every little detail matters, you can nickel and dime your organization to death. I once worked for a person with executive experience. She was a wonderful person: very intelligent and kind, but had never been a senior executive position before. This person spent a lot of time sending cover memos back for editing, even though she was the only one who was ever going to see them. So, it would take forever to get things through the office, and work slowed to a crawl. That’s an inappropriate attention to detail.
The goal then for leaders, is to figure out which little things matter, and then pay attention to those little things, and then be willing to adjust to which little things matter, based on the situation. A leader who’s engaged, who pays attention, can create organizational change for the good. You can use your power for good. You can create a team that pays attention too.
Mickey is an expert in leadership and organizational change. During his 30 year US Air Force career Mickey commanded thousands of Airmen, managed portfolios worth billions of dollars, and worked with